The Caterer People Summit

The Caterer’ s 2023 People Summit will be centred around people and purpose, with speakers, panellists and presenters sharing best practice on what makes a ‘Best Place to Work in Hospitality’, as well as how businesses can ensure their ethos matches the environment their employees are looking for.

The sessions will cover subjects such as personalisation, independent thinking, flexibility and equity, technology and personal development, and we will speak to operators who have retained their staff to find out how they have changed their processes to reduce workplace stress for their teams.

In this summit, you will learn:

  • How to create a people-centric culture
  • Ways to encourage flexibility, personalisation and personal development
  • The benefits technology can bring to your workforce
  • Best practice when it comes to attraction and retention
Andoni Sanchez
Director of human resources
The Hari
Chris Mitchell
Genuine Dining
Christine Armstrong
Armstrong & Partners
Ed Cotton
Emma Alexander
Personnel and development manager
Tylney Hall
Jane Sunley
Founder & CEO
Purple Cubed
Liam Hatcher
Head of people and development
Liz Flynn
People director
Cubitt House
Marcolette Anastasi
General manager
Town Hall Hotel & Apartments
Mark McCulloch
Founder and campaign director
Hospitality Rising
Robbie Laidlaw
Business development director
Genuine Dining


People Summit Agenda
Headline speakers

Chris and Robbie are preparing for their Spirit of Hospitality rowing race across the Atlantic, in support of Hospitality Action, and will share their thoughts on what they have learned during their training period, including how signing up to the race provided motivation during lockdown as well as a focus on their mental health and wellbeing. They will update us on the status of their endeavour and the challenges they’ve encountered along the way.


Chris Mitchell, ceo, Genuine Dining

Robbie Laidlaw, business development director, Genuine Dining

Q&A: Liam Hatcher and his pathway to head of people and development at CH&Co

Liam started his career as a conference and events supervisor with Levy UK at Leeds Castle in Kent and has since steered his career into the world of HR. In 2017 he made the transition from operations to people development and his role with CH&Co has progressed from group head of learning and development to head of people and development in June 2022.

Liam will share highlights from his journey and talk about how networking and the awards he has achieved along the way have helped to develop his career.


Liam Hatcher, head of people and development, CH&Co

Coffee break
Technology: supporting your business and teams
Changing perceptions: behaviour, management and culture

The landscape of hospitality has changed and operators such as Liz Flynn, people director at Cubitt House, are working with their teams to develop an inclusive culture that inspires people and teaches them new skills. Join The Caterer , Liz and Jane Sunley, founder of Purple Cubed, to learn more about how businesses are changing their mindsets to ensure their managers have the right skills to work with the new generation of hospitality staff, as well as how to create a better working environment.

Ed Cotton, partner at TLT, will discuss the likely impact of the forthcoming statutory code of practice on sexual harassment and prevention of third-party harassment, and will join the conversation on promoting an inclusive, tolerant culture.

Christine Armstrong talks about workplace culture, hybrid working, productivity and communications, and joins our discussion with her perspective on what works for teams and what doesn’t.


Ed Cotton, partner, TLT

Christine Armstrong, founder, Armstrong & Partners

Jane Sunley, founder & ceo, Purple Cubed

Liz Flynn, people  director, Cubitt House

Interactive session
Attraction and retention

Emma Alexander will share insights from an interviewer’s perspective on how to source and interview the right candidate, and Andoni Sanchez, will talk about how the Hari attracts, engages and retains its teams. Chaired by The Caterer, this session will offer examples of successful initiatives to create an ongoing pool of talent.

Marcolette Anastasi will share her work with Saira Hospitality and how it is bringing people together people from varied backgrounds to work in the industry.


Andoni Sanchez, director of human resources, the Hari

Emma Alexander, personnel and development manager, Tylney Hall

Marcolette Anastasi, general manager, Town Hall Hotel & Apartments

Hospitality Rising update

An update on the industry-wide campaign to attract new recruits into the industry.


Mark McCulloch, founder , Hospitality Rising

Top 30 Best Places to Work in Hospitality revealed


Jo Harley, managing director , Purple Cubed

Closing remarks
Best Places to Work Top 30 celebration drinks reception


etc. Venues, St. Paul's

200 Aldersgate St, Barbican

London EC1A 4HD


Umbrella Training is a leading nationwide training and apprenticeship provider for the hospitality and corporate sectors. By working closely with progressive businesses, the company develops bespoke and elite training programmes which create meaningful impacts.

As industry-leading experts, Umbrella Training understands how important it is for employers to maximise return on investment, while implementing new, sustainable, and highly sought-after training and apprenticeship programmes.

Founded in 2012 by Adele Oxberry, the company works with hotels, restaurants and foodservice businesses across the UK, as well as banks, financial institutions and other corporate organisations. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices. It was the only apprenticeship provider to be presented with the prestigious Princess Royal Training Award in 2020, and is recognised as a GOOD provider by Ofsted (with nine out of 10 learners achieving lifelong learning and sustainable employment). Through its dedicated teams, the company ensures that both employees and employers grow and succeed.

Creating a great place to work is now recognised as one of the top opportunities for leaders around the world to transform business performance and brand differentiation. As experts in employee engagement, Purple Cubed are delighted to partner with The Caterer on the Best Places to Work in Hospitality awards for the eighth year running.

In what has become the industry benchmark for employer excellence, the awards recognise and promote the best employers across the hospitality industry. Purple Cubed provides proven and pragmatic consultancy across the employee experience, supports leadership team dynamics and provides award-winning software to enable businesses to attract, engage, develop and retain great people. This, in turn, improves, productivity, increases attraction and retention and helps people-centric organisations authentically improve their reputations as the greatest places to work.

In response to the global wellbeing crisis, we’ve also developed Wellbee to help individuals self-assess their wellbeing and receive the right tailored support, so organisations know where to target their improvement activity. Companies who enter the award for Best Employer can also gain access to Purple Cubed’s renowned expertise in helping organisations improve their performance/bottom line by putting people at the heart of everything they do. Find out more about how we help at here.

Contact us:

For editorial enquiries:

Lisa Jenkins

+44 7739 129112  

For event enquiries:

Dee Champaneri

+44 7814 760262

For sponsorship enquiries:

Cheryl Townsend

+44 7790 478673