The Caterer People Summit
The Caterer’s People Summit will examine how operators in the UK can deliver the best experience for their employees and subsequently their customers.
The agenda brings together forward-thinking speakers discussing current topics and the various challenges facing our industry in a series of bite-size sessions. The People Summit is a crucial and free virtual event for the industry.
Topics covered include:
- Future consumer behaviours around eating and staying out in 2021/22
- Growing the UK talent pool, with a session on students, apprentices and work placements and advice on the apprenticeship levy
- Breaking with tradition and the new normal – what has the industry learned from Covid restrictions and lockdowns? How can new practices be implemented in day-to-day operations?
- An ‘ask the experts session' around the new HR protocols post-Brexit and Covid-19
- The psychological pandemic: returning to the workplace, wellbeing and happiness
- Box ticking or real change: a panel on diversity and inclusion
- The top 30 Best Places to Work in Hospitality 2021 revealed.
Register today for this must-attend event for hospitality HR professionals and any leader who wants to harness the power of their people.
Welcome from Lisa Jenkins, managing editor, The Caterer
Karl Chessel, director of hospitality and Food at CGA, will present essential research on future consumer behaviours, including anticipated consumer service levels and quality expectations, which will be heightened due to the coronavirus pandemic and the extended absence of hospitality in people’s lives.
Karl Chessell, director Hospitality and Food, EMEA, CGA
A panel of speakers will present their thoughts on how best to engage with young students and new recruits. What are the core subjects students and apprentices should be learning, and are our curriculums reflective of the industry? Apprenticeship, work experience and front of house training: what’s best for your business? Plus, tips on how to take advantage of the apprenticeship levy.
Jo Simovic, chief operating officer, Umbrella Training
Sandra Kelly, UK director, People 1st
Lewis Walker, head of higher education, The College of Food, University College Birmingham
Conor O’Leary, managing director, The Gleneagles Hotel, Scotland
Jamie Campbell, director of Learning - Hospitality, CPL Learning an Access company
Chair: James Stagg
What have we learned from 2020? What are the soft skills that should be newly embedded into every business’ onboarding process? How can you maintain a constructive and positive personal review with your team members? What metrics are relevant? Our experts will discuss the new people and culture landscape.
Donna Catley, chief people officer, Compass Group UK & Ireland
Holly Glover, director of HR, the Farncombe Estate (Dormy House, the Fish and Foxhill Manor)
Gavin Smith, managing director, Pizza Pilgrims
Matt Grech-Smith, Co-founder and co-CEO, Competitive Socialising (the company behind Swingers – the crazy golf club)
Kathy Dyball, brand director, Caterer.com, CatererGlobal
Chair: Jane Sunley
Donna Catley, chief people officer, Compass Group
This session will allow delegates to ask questions around new HR protocols and employee law post-Brexit and Covid-19. Sean Wheeler, people and culture consultant, and Ed Cotton, partner at UK law firm, TLT, will provide hints, tips and organisations to speak to for further advice. Questions will be required in advance of the summit.
Ed Cotton, partner, UK law firm TLT
Sean Wheeler, people and culture consultant
John Guthrie, employment policy adviser, UK Hospitality
Chair: Lisa Jenkins
An exploration of the effects of the pandemic on individual and team wellbeing. How will businesses bounce back and pre-empt a potentially unmotivated workforce? Business psychologist Sam Dunn, founder of the Ealing Partners, shares advice on creating a happier environment and how to avoid the lows and focus on the highs.
Sam Dunn, business psychologist and founder, the Ealing Partners
A panel on diversity and inclusion, and how this process cannot be just about quotas – you must ‘live it’.
Peter Banks, managing director, Rudding Park
Lorraine Copes, founder and chief executive, Be Inclusive Hospitality
Diane Lightfoot, chief executive officer, Business Disability Forum
Chair: Kat Price
Using technology to address the impact of the pandemic and Brexit on hiring, retaining, and engaging the best talent.
Pete Willis, commercial director, Harri UK
Chair: Lisa Jenkins
Jane Sunley, founder & CEO, Purple Cubed
Access Hospitality (part of The Access Group) are proud to work with over 1,200 UK hospitality operators, helping them reduce costs, improve staff engagement and ultimately deliver better guest experiences. Our products cover everything from reservations and table management to EPoS, workforce management, CRM, property maintenance, purchase to pay and finance management.
Caterer.com is the industry’s online recruitment solutions partner, matching the right people with the right jobs. Caterer.com’s teams, technology and products help businesses reach the right hospitality people with their jobs and brand messaging. From job ads and candidate profiles, to video and gamified interviewing, plus search and match tools unlike any other, Caterer.com is built to find the right hospitality hires for future business success.