The Caterer People Summit 

The Caterer’s People Summit will examine how operators in the UK can deliver the best experience for their employees and subsequently their customers.

The agenda brings together forward-thinking speakers discussing current topics and the various challenges facing our industry in a series of bite-size sessions. The People Summit is a crucial and free virtual event for the industry. 

Topics covered include:

  • Future consumer behaviours around eating and staying out in 2021/22
  • Growing the UK talent pool, with a session on students, apprentices and work placements and advice on the apprenticeship levy
  • Breaking with tradition and the new normal – what has the industry learned from Covid restrictions and lockdowns? How can new practices be implemented in day-to-day operations?
  • An ‘ask the experts session' around the new HR protocols post-Brexit and Covid-19
  • The psychological pandemic: returning to the workplace, wellbeing and happiness
  • Box ticking or real change: a panel on diversity and inclusion
  • The top 30 Best Places to Work in Hospitality 2021 revealed.

Register today for this must-attend event for hospitality HR professionals and any leader who wants to harness the power of their people.



Welcome from Lisa Jenkins, managing editor, The Caterer

Eating and staying out in 2021/22

Karl Chessel, director of hospitality and Food at CGA, will present essential research on future consumer behaviours, including anticipated consumer service levels and quality expectations, which will be heightened due to the coronavirus pandemic and the extended absence of hospitality in people’s lives.


Karl Chessell, director Hospitality and Food, EMEA, CGA

Growing the UK talent pool

A panel of speakers will present their thoughts on how best to engage with young students and new recruits. What are the core subjects students and apprentices should be learning, and are our curriculums reflective of the industry? Apprenticeship, work experience and front of house training: what’s best for your business? Plus, tips on how to take advantage of the apprenticeship levy.


Jo Simovic, chief operating officer, Umbrella Training

Sandra Kelly, UK director, People 1st

Lewis Walker, head of higher education, The College of Food, University College Birmingham

Conor O’Leary, managing director, The Gleneagles Hotel, Scotland

Jamie Campbell, director of Learning - Hospitality, CPL Learning an Access company

Chair: James Stagg

Breaking with tradition and the new normal

What have we learned from 2020? What are the soft skills that should be newly embedded into every business’ onboarding process? How can you maintain a constructive and positive personal review with your team members? What metrics are relevant? Our experts will discuss the new people and culture landscape.


Donna Catley, chief people officer, Compass Group UK & Ireland

Holly Glover, director of HR, the Farncombe Estate (Dormy House, the Fish and Foxhill Manor)

Gavin Smith, managing director, Pizza Pilgrims

Matt Grech-Smith, Co-founder and co-CEO, Competitive Socialising (the company behind Swingers – the crazy golf club)

Kathy Dyball, brand director,, CatererGlobal

Chair: Jane Sunley 

Compass Group UK and Ireland: social mobility report

Presented by:

Donna Catley, chief people officer , Compass Group

Ask the experts: the new HR protocols post Brexit and Covid-19

This session will allow delegates to ask questions around new HR protocols and employee law post-Brexit and Covid-19. Sean Wheeler, people and culture consultant, and Ed Cotton, partner at UK law firm, TLT, will provide hints, tips and organisations to speak to for further advice. Questions will be required in advance of the summit.


Ed Cotton, partner, UK law firm TLT

Sean Wheeler, people and culture consultant

John Guthrie, employment policy adviser , UK Hospitality

Chair: Lisa Jenkins

The psychological pandemic

An exploration of the effects of the pandemic on individual and team wellbeing. How will businesses bounce back and pre-empt a potentially unmotivated workforce? Business psychologist Sam Dunn, founder of the Ealing Partners, shares advice on creating a happier environment and how to avoid the lows and focus on the highs.


Sam Dunn, business psychologist and founder, the Ealing Partners

Box ticking or real change?

A panel on diversity and inclusion, and how this process cannot be just about quotas – you must ‘live it’.


Peter Banks, managing director, Rudding Park

Lorraine Copes, founder and chief executive, Be Inclusive Hospitality

Diane Lightfoot, chief executive officer, Business Disability Forum

Chair: Kat Price

Q&A with Pete Willis, commercial director, Harri UK

Using technology to address the impact of the pandemic and Brexit on hiring, retaining, and engaging the best talent.


Pete Willis, commercial director, Harri UK

Chair: Lisa Jenkins

Top 30 Best Places to Work in Hospitality revealed

Presented by:

Jane Sunley, founder & CEO, Purple Cubed



Peter Banks
Managing Director
Rudding Park
Jamie Campbell
Director of Learning - Hospitality
CPL Learning an Access company
Donna Catley
Chief people officer
Compass Group UK & Ireland
Karl Chessell
director, Hospitality and Food, EMEA
Lorraine Copes
Be Inclusive Hospitality
Ed Cotton
UK law firm TLT
Sam Dunn
Business psychologist and founder
Ealing Partners
Kathy Dyball
Brand Director, CatererGlobal
Holly Glover
Director of HR
Matt Grech-Smith
Co-founder & Co-CEO
Institute of Competitive Socialising, and Swingers the crazy golf club
John Guthrie
Employment Policy Adviser
Sandra Kelly
UK Director
People 1st International
Diane Lightfoot
Business Disability Forum
Conor O'Leary
Managing Director
The Gleneagles Hotel, Scotland
Jo Simovic
Chief Operating Officer
Umbrella Training
Gavin Smith
Pizza Pilgrims
Jane Sunley
Author, CEO + Founder
Purple Cubed
Lewis Walker
Head of higher education
The College of Food, University College Birmingham
Sean Wheeler
People and culture consultant
Pete Willis
commercial director


Access Hospitality (part of The Access Group) are proud to work with over 1,200 UK hospitality operators, helping them reduce costs, improve staff engagement and ultimately deliver better guest experiences. Our products cover everything from reservations and table management to EPoS, workforce management, CRM, property maintenance, purchase to pay and finance management. is the industry’s online recruitment solutions partner, matching the right people with the right jobs.’s teams, technology and products help businesses reach the right hospitality people with their jobs and brand messaging. From job ads and candidate profiles, to video and gamified interviewing, plus search and match tools unlike any other, is built to find the right hospitality hires for future business success.

Compass Group UK & Ireland is the UK’s leading food and support services provider, operating in some 6,000+ locations across the country. Committed to providing opportunities for all, Compass is tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation’s major sports and cultural events.

Harri is dedicated to revolutionising the world of Workforce Management in Hospitality, Retail and Healthcare. For employers, that means providing an end to end Total Talent Solution, completing the HR strategy from posting to payroll and beyond. Harri's next-generation Workforce Operating System provides hospitality businesses with the management tools and strategic insights necessary to make real-time impact on talent attraction, recruitment and retention, revenue growth, profit margin, risk mitigation, engagement and productivity of employees. Decentralised teams can source, hire and manage top talent using media-rich profiles and streamlined tools, all while reducing costs, saving time, and enabling long-term success of teams with best-in-class cloud-based management systems.

Contact us

For editorial enquiries:

James Stagg

+44 7790 192369  

For event enquiries:

Dee Champaneri

+44 7814 760262

For sponsorship enquiries:

Rob Adam

+44 7795 486311