The Caterer People Summit

The 2024 People Summit will uncover how to ensure your employee experience is as rewarding and exciting as that which you deliver to guests. People experts and inspirational employers and employees will share their expertise with practical examples of how to better engage the modern workforce and build in productivity with a purpose. HR leaders will explain their strategies for building teams that are fit for the future, deploying the latest technology to boost productivity and ensuring that their people deliver exceptional results through reward, recognition, wellbeing and work-life balance.

In this summit, you will learn:

  • How hospitality people leaders are re-shaping their recruitment, retention and engagement practices
  • Are robots going to take over my job? Analysis of the power of AI and the balance between managing human and technological manpower
  • Managing and engaging your people in an on-demand world
  • How to drive a wellness strategy that plays into productivity gains
  • The Top 30 Best Places to Work in Hospitality

Speakers:

Christian Berthelsen
chief technology officer
Fourth
Esther Brittan
HR operations manager UK&I
Hilton
Dan Brod
co-founder
Beckford Group
Dawn Browne
people and talent director
Fuller, Smith & Turner
Jamie Campbell
director of learning – hospitality
The Access Group
Mark Costello
principal
Aurora Foxes – The Aurora Group
Jon Dawson
chief people officer
Lore Group
Vicky Freeman
director people & training
Thomas Franks
Jo Harley
co-founder
Koreo
Alex Head
CEO & founder
Social Pantry
Justin Johnson
HR director
Elior
Stephen Macintosh
hospitality coach & consultant
Stephen Macintosh Coaching
Martin MacPhail
HR director
RBH Hospitality Management
Patricia Mahon
general manager
Hilton London Kensington
Liz McGivern
vice president people and culture
Red Carnation Hotels
Marta Mendiondo
head of immigration
RWK Goodman
Andrew O'Callaghan
people director
Dishoom
Adele Oxberry
chief executive and founder
Umbrella Training
Hannah Swarbrick-Done
head of people
Big Fang

Agenda: 

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Registration
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Welcome

James Stagg, editor, The Caterer

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Headline speaker
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Beyond the screen: rethinking kitchen culture in hospitality

There has been a raft of films and TV shows over the past couple of years that have put the commercial kitchen at the heart of the drama, including the likes of The Bear, Boiling Point and The Menu. Although these films show the skills and camaraderie required in a professional kitchen, they also expose the short tempers and long hours that many businesses have tried to steer away from in recent years.

Join this thought-provoking panel discussion in which hospitality HR leaders dissect the cinematic portrayals of the kitchen and ask how the industry can harness this publicity to promote careers, as well as sharing their own insights into creative recruitment.

In this session:

• How to promote a positive and supportive culture.

• Have changing societal attitudes toward work-life balance and mental health influenced the hospitality industry, and what further steps can be taken

• Ways to address the mental and emotional toll associated with the high-pressure world of professional kitchens

• Creative ways to communicate advancements to potential future workers to encourage people to embark on a career in the kitchen

Speaker:

• Dan Brod, co-founder, Beckford Group

Moderator:

• Sophie Witts, news editor, The Caterer

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Sponsor session - Harri
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Coffee break
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Navigating the future: are robots going to steal my job?

Unprecedent advancements in automation and artificial intelligence are leading all industries to question how these technologies will impact the way we work. The hospitality industry is no exception, employing technologies such as chatbot concierges and room service robots, as well as the unseen advancements of the software responsible for running any business smoothly. It’s integral that hospitality HR professionals keep abreast with technology changes and understand how to manage both humans and machines.

This session will unpack the ethical implications of integrating advanced technologies into hospitality. Are robots set to replace certain job functions, and where can AI help with HR tasks, engagement and automation of core processes?

In this session:

• How can hospitality leverage technology without compromising the warmth and personal touch it is known for?

• Where can AI add value to core people processes and how can it be integrated?

• What are the implications for HR? And what strategies can ensure a harmonious integration of humans and new technologies within the industry?

Speakers:

• Martin MacPhail, HR director, RBH

• Jon Dawson, chief people officer, Lore Group

• Christian Berthelsen, chief technology officer, Fourth

• Hannah Swarbrick-Done, head of people, Big Fang

Moderator:

• Caroline Baldwin, deputy editor, The Caterer

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Sponsor session – Access Hospitality

Speaker:

• Jamie Campbell, director of learning, Access Hospitality

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Embracing diversity: employing people with disabilities

People with learning disabilities can bring exceptional talent to a hospitality business. One business that has already realised the potential of this resource is Hilton, which hires people with learning disabilities across front office, kitchen, food and beverage and revenue management. In this session the hotel group will explain how it has partnered with Foxes Academy to support people with learning disabilities to enter the workplace.

In this session:

• The benefits of embracing inclusivity.

• How to adapt your hiring process to instil confidence in applicants with a learning disability.

• How to carve out relevant roles and put reasonable adjustments in place to ensure your new recruits gain the most from their employment.

Speakers:

• Patricia Mahon, general manager, Hilton London Kensington

• Esther Brittan, HR operations manager UK&I, Hilton 

• Mark Costello, principal, Aurora Foxes – The Aurora Group

Moderator:

• Jungmin Seo, reporter, The Caterer

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Lunch
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Unlocking potential: how hospitality can help ex-offenders

This session will delve into the untapped potential of prison-leavers, showcasing the positive impact they can make in the hospitality industry. Alex Head, founder of Social Pantry, will explain how 10% of her workforce now consists of ex-offenders, who have taken roles from chefs to baristas, as well as how she opened its first café behind bars at HMP Feltham. She challenges the preconceptions of hiring ex-offenders and has paved the way for a more inclusive and compassionate workforce, while helping to rebuild lives and reduce reoffending rates.

In this session she explains the benefits of hiring ex-offenders to both the business and employee, while taking some time to hear from an ex-offender about how their life has turned around after being offered a second chance.

Speaker:

• Alex Head, founder, Social Pantry, plus special guest

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Crafting excellence: navigating HR leadership in hospitality

It’s fair to say that it’s been a tough few years for the hospitality industry, and when looking towards an unpredictable future the people team has never been more important. This panel will bring together HR leaders and industry visionaries to explore the challenges and innovations that are shaping people management in the ever-evolving hospitality landscape. Our speakers are at the forefront of creating a people-centric future for the industry and will delve into the strategies, trends and transformative approaches that define excellence in HR leadership for the sector now and in the future.

In this session:

• How can HR leaders attract, identify and retain top talent in a competitive industry?

• What are the key ways to foster a positive workplace culture that nurtures its people and creates environments where people can thrive?

• How can operators champion diversity and inclusion in 2024 and beyond and create inclusive environments that celebrate diversity and empower all team members?

• In the wake of global shifts in remote work and hybrid working, what strategies are HR leaders employing to ensure teams remain connected and motivated, regardless of their work setting?

• How do industry leaders manage in times of crisis? And how do they support the resilience and wellbeing of both their teams and themselves?

Speakers:

• Liz McGivern, vice president of people and culture, Red Carnation Hotels

• Dawn Browne, people and talent director, Fuller, Smith & Turner

• Andrew O’Callaghan, HR director, Dishoom

• Justin Johnson, HR director, Elior 


Moderator:

• Caroline Baldwin, deputy editor, The Caterer

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Skilled worker visas: what the 2024 rule changes mean for hospitality

This spring the government is increasing the minimum salary required for a skilled worker visa in the UK by almost 50%, from £26,200 to £38,700. With 95% of the visas issued to hospitality workers in the year to June 2023 falling short of the higher threshold, the move is expected to dramatically reduce the flow of overseas talent into the UK hospitality sector.

The rise to the minimum salary for skilled worker visas will have far-reaching effects on hospitality's labour shortage. Join this session to hear an update of the changes.

In this session you will learn:

• Most relevant changes in 2024 to date: new salary levels, higher fees, higher penalties for illegal working

• Minimising the impact of a Home Office inspection: mock audits, compliance, reporting and document retention

• Alternatives to sponsored skilled workers: Positive changes to the Youth Mobility scheme, student working hours allowances, postgraduates, ancestry, family visas and other dependants.

Speaker:

• Marta Mendiondo, head of immigration, RWK Goodman

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Prioritising health: The hidden cost of hospitality

Can working in hospitality be bad for your health? Coach and consultant Stephen Macintosh explains how certain behavioural traits in hospitality can damage your health over time. The executive coach, who has had a career in a string of high-profile restaurants, will share his philosophy for guiding hospitality professionals towards their peak performance and reshaping the industry into a more nurturing and resilient space.

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Break
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Top 30 Best Places to Work in Hospitality analysis

Analysis of the key findings from the Best Places to Work in Hospitality survey, which will identify what makes a great employer. Our panel will explore what motivates hospitality employees and uncover the business attributes and benefits that make for a happy, equitable workplace that offers a real sense of purpose for its people.

Speakers:

• Jo Harley, co-founder, Korero

• Liz McGivern, vice president of people and culture, Red Carnation Hotels

• Vicky Freeman, director people & training, Thomas Franks

Moderator:

• James Stagg, editor, The Caterer 

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Top 30 Best Places to Work in Hospitality revealed

Speaker:

• Jo Harley, co-founder, Korero

• Adele Oxberry, chief executive and founder, Umbrella Training

Moderator:

•  James Stagg, editor, The Caterer

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Closing remarks

James Stagg, editor, The Caterer

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Networking drinks reception
Close

Venue:

30 Euston Square

London

NW1 2FB

People Summit Sponsors:




Access Hospitality is part of leading business software provider the Access Group, providing fully connected, hospitality-focused software solutions that help business operators and owners deliver great guest experiences, increase profitability and run safe, compliant businesses with engaged teams that stay for longer.

With over 3600 customers, from high street restaurant brands to rural F&B independents, wet-led venues, hotels and visitor attractions using over 11 cloud-based solutions tailor-made for hospitality businesses, Access Hospitality embraces your business goals and connects them with evolving technology designed to serve today’s consumers.



Fourth is a leader in data-driven workforce and inventory technology for the hospitality, restaurant, and retail sectors. Fourth’s intelligent solutions enable its customers to optimise operations, drive profits and empower employees, underpinned by analytics and AI forecasting. Fourth is trusted by over 15,000 customers globally, with 2.5 million users across 100,000 sites.


Harri is the global leader in frontline employee experience technologies. The Harri platform is built for companies that have service at the heart of their business and believe the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management, employee engagement, and compliance technologies enable organisations to intelligently attract, manage, engage and retain the best talent to run and improve their business. Harri serves over 35,000 restaurant and hotel locations and four million hospitality employees globally, with emerging growth in retail and healthcare. To learn more, visit www.harri.com.


Best Places to Work in Hospitality Sponsors:


Umbrella Training is a leading nationwide training and apprenticeship provider for the hospitality and corporate sectors. By working closely with progressive businesses, the company develops bespoke and elite training programmes which create meaningful impacts.

As industry-leading experts, Umbrella Training understands how important it is for employers to maximise return on investment, while implementing new, sustainable, and highly sought-after training and apprenticeship programmes.

Founded in 2012 by Adele Oxberry, the company works with hotels, restaurants and foodservice businesses across the UK, as well as banks, financial institutions and other corporate organisations. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices. It was the only apprenticeship provider to be presented with the prestigious Princess Royal Training Award in 2020, and is recognised as a GOOD provider by Ofsted (with nine out of 10 learners achieving lifelong learning and sustainable employment). Through its dedicated teams, the company ensures that both employees and employers grow and succeed.


Korero supports organisations who put their people first, empower their leaders and have a strong, values led culture driven by data. We’re redefining traditional reviews by providing a platform for your people to have the right conversations at the right time. Allowing you to:

  • Replace outdated annual appraisals with regular catch-ups
  • Generate real time analytics to make better informed decisions about your business
  • Create a culture of progression, feedback and individual development leading to engagement and advocacy Regular check-ins about performance, aspirations, development and wellbeing means you’ll not only attract the best talent, but provide them with fulfilling careers too.

Contact us:

For editorial enquiries:

James Stagg

James.Stagg@thecaterer.com

+44 7790 192369

For event enquiries:

Tilly Cole


+44 7729 077521

For sponsorship enquiries:

Cheryl Townsend

Cheryl.Townsend@thecaterer.com

+44 7780 478673