The Caterer Tipping and Payment Summit

New government legislation setting out how employers must handle tips and service charge is to come into force imminently. This online event will tell you exactly what you need to do to be compliant with the new rules and the government-mandated code of conduct.

Our experts will also discuss how you can put in place a system that will keep you and your teams happy, and how to communicate effectively with guests about service charges and tips, as well as:

Everything you need to know about the new tipping legislation that comes into effect later this year

How to remain compliant when it comes to tipping and payment

And how are operators ensuring a fair and transparent distribution of tips?

In this summit, you will learn

  • What do operators need to consider when putting in new systems to meet compliance?
  • Is it better to use troncs or allocate tips directly?
  • Where should you publish your written policy on tipping to adhere to new legislation?
  • How should businesses communicate changes to their workforce?
  • And what do guests want to know about your tipping policy and how do you alleviate their concerns?


Alison Barlow
product manager
Peter Davies
managing director
WMT Troncmaster Services
John Guthrie
employment policy advisor
UK Hospitality
Samina Hussain-Letch
executive director
Square UK
Chantelle Nicholson
chef owner
Martin Pratt
RWK Goodman


What is the new tipping legislation? An overview of the requirements


John Guthrie, employment policy advisor, UK Hospitality

The legal ins and outs – why it’s so important to get this right


Martin Pratt, partner, RWK Goodman

The UK tipping landscape and how owners are diversifying incomes to grow their business

This session will share insights into the UK tipping landscape, uncovering data from Square’s users demonstrating key tipping trends such as the most popular time for tipping and where in the UK is leading the tipping culture.

Square’s Future of Commerce findings carried out on both businesses and consumers across the UK will also highlight innovative ways F&B businesses are using technology to diversify their incomes to attract new customers, drive team management efficiencies and boost staff retention.


Samina Hussain-Letch, executive director, Square UK

Panel discussion – Compliance and systems

What does the upcoming tipping bill mean in practice for operators? This panel discussion will look to ask operators how they are going about implementing new systems that comply with the upcoming changes to tipping rules. Our speakers from earlier in the event will also join the operators, giving you the chance to submit questions for our experts to answer.


Chantelle Nicholson, chef owner, Apricity

Alison Barlow, product manager, Fourth

Peter Davies, managing director, WMT Troncmaster Services

Closing remarks


Fourth is a leader in data-driven workforce and inventory technology for the hospitality, restaurant, and retail sectors. Our intelligent solutions enable our customers to optimise operations, drive profits and empower employees, underpinned by analytics and AI forecasting. Fourth is trusted by over 15,000 customers globally, with 2.5 million users across 100,000 sites.

Square makes commerce and financial services easy and accessible with its integrated ecosystem of commerce solutions. Square offers purpose-built software to run complex restaurant, retail, and professional services operations, versatile e-commerce tools, embedded financial services and banking products, buy now, pay later functionality through Afterpay, staff management and payroll capabilities, and much more – all of which work together to save sellers time and effort. Millions of sellers across the globe trust Square to power their business and help them thrive in the economy. For more information, visit

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For editorial enquiries:

James Stagg

+44 7790 192369

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Tilly Cole

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Cheryl Townsend

+44 7790 478673