The Caterer People Summit

The Caterer People Summit explores how today’s hospitality operators can deliver an authentic employee experience that sets the business up for sustainable success.

Our agenda brings together people experts, forward thinkers and inspirational employers to share stories, expertise and practical takeaways on how to become a talent magnet and build a sustainable employer brand that delivers on what it promises.

The People Summit is a must-attend event for hospitality HR professionals.

Topics covered include:

• Making your employee experience as memorable as the guest experience.

• Developing a culture that fits your organisation and ensuring employees understand expectations.

• Building a sustainable workforce and honestly addressing the environmental issues that will enhance your prospects as an employer.

• Addressing health and wellbeing issues among your teams while setting up employees for success and ensuring the business hits its performance and productivity targets.

• What today's hospitality employees really want and how best to build trust, motivate and develop them.

We will also announce the Top 30 Best Places to work in Hospitality, celebrating those who place people at the heart of their business strategy.

This is a must-attend event for hospitality HR professionals and any leader who wants to harness the power of their people.


Marc McKenna-Coles
Global Diversity and Inclusion Manager
Lloyd's of London
Amanda Scott
Director of Talent, Learning & D&I
Compass Group UK & Ireland
Philip Barnes
Vice-President and Managing Director
Savoy Hotel
Janene Pretorius
Director of People
Ivy Collection
Will Beckett
Founder and chief executive
Sally Beck
General Manager
Royal Lancaster London
Steve Rockey
People Director
Limewood and Home Grown Hotels
Julia Edmonds
Managing Director
Stephen Glover
Talent Acquisition Lead
Dr Martens
Jo Harley
Managing director
Purple Cubed
Mark Lewis
Chief Executive
Hospitality Action
Jane Sunley
chief executive
Purple Cubed
Paulo de Tarso
Jo Simovic
Chief operating officer
Umbrella Training
Luke Fryer
Chief Executive
Sean Wheeler
People Consultant
Philip Addison
Learn Resilience


What your employees think about you

An exploration of the data from Best Places to Work in Hospitality, identifying what employees think about working in the industry, what drives them and where they would like to see improvement.

Jane Sunley, chief executive, Purple Cubed

Developing a recruitment and retention strategy for sustainable success

An expert panel will detail how to build a deliverable vision and attract and train a broad range of potential employees. This session will explore how to develop a sustainable workforce and ensure it is as productive as possible, as well as addressing the environmental drivers that will enhance your prospects as an employer.

Will Beckett, founder and chief executive, Hawksmoor

Steve Rockey, people director, Limewood and Home Grown Hotels

Paulo de Tarso, founder, Margot

Tackling turnover

A look at the technology that can contribute to a reduction in employee turnover and an increase in employee engagement and productivity.

Luke Fryer, Harri

Refreshment break
Building an unique people brand

The strategic approach to creating tailored commitments that set you apart as an employer and improve retention. Our experts will examine how to best present your business as a unique operator in order to attract employees, while delivering on your brand promise throughout the employee journey.

Chair: Jane Sunley, founder and chief executive, Purple Cubed

Stephen Glover, talent acquisition lead, Dr Martens

Philip Barnes, regional vice-president and managing director, Savoy hotel

Julia Edmonds, managing director, Lexington

Janene Pretorius, director of people, the Ivy Collection

The Future of Work

Employing technology to create quick connections with qualified hospitality staff.

Keynote: The authentic voice

How to enable a transformation in business culture while treating people as individuals, allowing employees to be themselves while being fully supported to succeed.

Marc McKenna-Coles, global diversity and inclusion manager, Lloyd's of London

The Hospitality Commitment

Sally Beck and Sean Wheeler will explain why operators should make the Hospitality Commitment and help educate potential employees and their parents, colleges and universities, explaining how they will be supported and developed in their career choice for the long term.

Sally Beck, general manager, Royal Lancaster London

Sean Wheeler, people consultant

Data: Addressing the challenges of 2020

Exclusive data covering what operators believe the challenges are for 2020 and how they plan to deal with them, including where they see a return on technology investment, how they plan to reduce staff churn and the tools they’re employing to increase loyalty.

Access Group

Refreshment break
Maintaining a healthy workforce

How to support your teams to deliver exceptional results through reward, recognition, wellbeing and work-life balance. We’ll explain the issues that matter most to your teams and how to best manage their wellbeing. This session will include contemporary leadership, communication and getting the best out of your people.

Mark Lewis, Chief executive, Hospitality Action

Amanda Scott, director of talent, learning & D&I, Compass Group

Philip Addison, founder, Learn Resilience

Presentation of the top 30 Best Places in Hospitality

We will count down the top 30 Best Places to Work in Hospitality, which are held in partnership with Purple Cubed and sponsored by Umbrella Training, celebrating the most enlightened operators in the UK.

Jo Simovic, chief operating officer, Umbrella Training

Jo Harley, managing director, Purple Cubed

Networking drinks


Ham Yard Hotel
1 Ham Yard 
London W1D 7DH

Ham Yard Hotel is in the heart of theatreland and is surrounded by Soho's edgy bars, cafes and shops. Yet just a block away from Mayfair with its array of sophisticated international luxury stores along Regent Street and Bond Street.

Headline sponsor:

Access Hospitality (part of The Access Group) is one of the UK’s leading providers of software to the hospitality market. Built by combining some of the market’s award winning, best-of-breed solutions, its unique position is in being able to support multi-site hotels, pubs & bars, restaurants, leisure and food-to-go establishments in all day-to-day operations. Access Hospitality is proud to work with over 1,300 operators; including Apex Hotels, The Red Carnation Hotel Collection, Jurys Inn, Cairn Group, Young’s, Itsu, Revolution Bars and Nandos helping them reduce costs, improve staff engagement and deliver great guest experiences.

Complete hospitality software:

• Procurement

• Kitchen Management & Inventory Control

• Reservations & Ticketing • HR & Payroll

• EPoS & Stock Management

• Property Maintenance

• Financials & Analytics Our solutions deliver real ROI to customers helping to increase GP, reduce waste, boost online reservations and reduce property maintenance admin. Complete hospitality software:

• Reservations & Ticketing

• HR & Payroll

• EPoS & Stock Management

• Property Maintenance

• Procurement

• Financials & Analytics

With a proven record of being able to increase efficiencies for our customers; including reducing property maintenance admin time by 20% for Five Guys and increasing online bookings for Fuller’s by 42%.

Associate sponsor:


Recently named one of the 2018 Top Startups by Linkedin, Harri is a global brand with offices in the UK, NYC and the Middle East. Harri offers a next-generation software technology solution which helps hospitality businesses build, manage, and engage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, payroll, compliance, and analytics. Our mission is to solve the labour-related challenges that plague the hospitality industry to help drive business performance through employee performance. Harri works with the best brands in the UK to provide a best in class solution and tackles these challenges head on. At Harri, we believe in a very simple, yet powerful way of doing things: Service First. The spirit of hospitality is carried in every single idea, interaction, and level of execution throughout the business. Having been born to serve an industry that embodies such generosity and geniality, our culture, product, and team strive to personify those core values every day .

Contact Us

For event enquires:

Martha Allardyce

+44(0)207 881 4828