The Caterer People Summit

The Caterer People Summit explores how today’s hospitality operators can deliver an authentic employee experience that sets the business up for sustainable success.

Our agenda brings together people experts, forward thinkers and inspirational employers to share stories, expertise and practical takeaways on how to become a talent magnet and build a sustainable employer brand that delivers on what it promises.

The People Summit is a must-attend event for hospitality HR professionals.

Topics covered include:

• Making your employee experience as memorable as the guest experience.

• Developing a culture that fits your organisation and ensuring employees understand expectations.

• Building a sustainable workforce and honestly addressing the environmental issues that will enhance your prospects as an employer.

• Addressing health and wellbeing issues among your teams while setting up employees for success and ensuring the business hits its performance and productivity targets.

• What today's hospitality employees really want and how best to build trust, motivate and develop them.

We will also announce the Top 30 Best Places to work in Hospitality, celebrating those who place people at the heart of their business strategy.

This is a must-attend event for hospitality HR professionals and any leader who wants to harness the power of their people.


Ham Yard Hotel
1 Ham Yard 
London W1D 7DH

Ham Yard Hotel is in the heart of theatreland and is surrounded by Soho's edgy bars, cafes and shops. Yet just a block away from Mayfair with its array of sophisticated international luxury stores along Regent Street and Bond Street.

Headline sponsor:

Access Hospitality (part of The Access Group) is one of the UK’s leading providers of software to the hospitality market. Built by combining some of the market’s award winning, best-of-breed solutions, its unique position is in being able to support multi-site hotels, pubs & bars, restaurants, leisure and food-to-go establishments in all day-to-day operations. Access Hospitality is proud to work with over 1,300 operators; including Apex Hotels, The Red Carnation Hotel Collection, Jurys Inn, Cairn Group, Young’s, Itsu, Revolution Bars and Nandos helping them reduce costs, improve staff engagement and deliver great guest experiences.

Complete hospitality software:

• Procurement

• Kitchen Management & Inventory Control

• Reservations & Ticketing • HR & Payroll

• EPoS & Stock Management

• Property Maintenance

• Financials & Analytics Our solutions deliver real ROI to customers helping to increase GP, reduce waste, boost online reservations and reduce property maintenance admin. Complete hospitality software:

• Reservations & Ticketing

• HR & Payroll

• EPoS & Stock Management

• Property Maintenance

• Procurement

• Financials & Analytics

With a proven record of being able to increase efficiencies for our customers; including reducing property maintenance admin time by 20% for Five Guys and increasing online bookings for Fuller’s by 42%.


Harri is a next-generation Workforce Operating System that provides hospitality businesses with a revolutionary approach to hire and manage talent. Decentralised teams can source, hire and manage top talent using media-rich profiles and streamlined tools, all while reducing costs, saving time, and enabling long-term success of teams.Put simply, we help the best brands in hospitality accomplish 3 things: Source, Hire and Manage their staff. Source Using our mobile friendly app, hiring managers can post jobs, screen candidates and schedule interviews - all on the go! Our instant chat feature enables our clients to reach the talent marketplace quicker than their competitors! Hire Harri offers an entirely paperless on-boarding process. Contracts and on-boarding documents can be filled out, signed and stored online creating a seamless experience for the candidate. Manage Once hired, our interconnected system means all hires go straight to payroll. We then provide activity based scheduling, team communications and time & attendance via a clock-in/ clock-out system that uses facial recognition via an iPad on site. HMRC minimum wage compliance has never been so simple!