The Caterer Recovery Summit
With talk of a summer akin to the Roaring Twenties once hospitality is able to reopen, we explore how operators can shape their business for maximum profit.
This summit will address the lessons we can take with us into 2021 and beyond from a tumultuous year in hospitality. It will explore how to employ all revenue streams at your disposal and unravel the technology that will help take operators on the journey to recovery.
Topics covered include:
- What hospitality leaders expect in the months ahead and how they plan to rebuild businesses
- The new revenue generators: from at-home food boxes to all-year-round outside dining, the ideas spawned in the pandemic that will remain permanent revenue streams and how to harness them
- What measures guests will expect to remain in a hospitality environment post-Covid
- How to get your business back to full speed and fit to profit this summer while bringing staff back from furlough
- The technology that will drive your business as operations return to normality, including mobile ordering and payment, managing staff and takeaway
Agenda:
Welcome from Lisa Jenkins, managing editor, The Caterer
Data experts CGA will present their findings on what business leaders hope for and expect in the coming months, including where they see growth and how they are positioning their businesses to take advantage.
Speaker:
Karl Chessell, director, CGA
During the multiple lockdowns this past year, there are countless examples of how our industry has proved its versatility and resilience by quickly launching new revenue streams when their original businesses were shut. In this panel, we speak to a range of experts to learn how they pivoted so quickly and what lessons they have learned from their new endeavours. And most importantly, which services will they continue to offer when the world returns to normality?
• Outdoor dining pods – are they worth the investment?
• How can you make hotel guests feel special at a distance?
• What are some top tips to create the perfect meal delivery kit?
• Is there a future for ‘takeaway weddings’?
Speakers:
James Stagg, editor, The Caterer (host)
Gavin Peters, chief marketing & strategy officer , Wi5
Sam Morgan, chief executive , We Are Craft
Tommy Banks, chef-director , the Black Swan at Oldstead
Brian Trollip, managing director , Dishoom
Debrah Dhugga, chief operating officer , the Apartment Group
An exploration of the financial levers that are available to raise vital capital, from financial engineering to nuts-and-bolts cash raises.
Speakers:
Alex Dumphy, partner, corporatel and borrowing, Addleshaw Goddard LLP
Andy Ley, corporate partner, Addleshaw Goddard LLP
Speakers:
Andy Foster, senior advisor, Sandton Capital Partners
Jordan Kay, investment manager, Sandton Capital Partners
Speaker:
Lucy Taylor, vice president - global sales & services , OpenTable
Hospitality has had to rethink its business model for a digital age. In times when lockdowns demanded takeaway meals or even when restrictions are eased, booking a table and ordering a drink or meal from a phone or app will be a guest expectation. This panel features operators who have tried and tested an array of solutions and can share which they believe are a safe bet to take into 2021 and beyond.
• What are the latest takeaway apps we should be considering?
• Will the boom in mobile ordering and booking technology continue in a post-Covid world?
• Is the industry using technology to manage staff sickness and furlough?
• How can hotels use robotics to engage with guests while also providing a human touch?
• How are busy sports and music venues using technology to serve guests in a safe way?
Speakers:
Caroline Baldwin, assistant editor, The Caterer (host)
Lucy Taylor, vice president - global sales & services , OpenTable
Rak Kalidas, commercial director , Levy UK
Mark Selby, co-founder , Wahaca
Noel Hunwick, marketing director , Inamo
Alice Chiplin, group services operations manager , Edwardian Hotels London
Speakers:
Sponsors:
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.
Sandton provides debt and equity to SME’s in situations too challenging for mainstream banks and investors.
Our UK team have significant experience in supporting recovery and growth in multiple sectors. We thrive on partnering alongside existing management teams finding themselves in challenging scenarios. We appreciate that most businesses will experience pressure on cash and operations at some point but that should not distract from the viability of a high quality business model and experienced management team.
We are looking to support previously successful businesses that have been impacted by the pandemic and require investment to fund recovery and future opportunities.
Wi5 provides hospitality operators with simple to manage and advanced sales software – enabling them to increase revenues, reduce costs and respond to the growing demand for digital ordering. Comprising of a brand-customisable, highly-intuitive digital menu for customers, and a suite of easy-to-use management tools for operators, Wi5 is designed to boost profitability by improving operational efficiencies and increasing frequency and average value of orders. Every feature is available with no upfront cost or subscription fees.